ADOÇÃO DE PMO COMO FERRAMENTA DE CONTROLE GERENCIAL - DOI:10.5585/GeP.20104

The area of Information Technology (IT) is responsible for software development and for the information systems (IS) essential to the competitiveness of large enterprises. Despite growing maturation of project management as a field, high failure rates for project development and IS implementation are still common. Thus, one of the challenges faced by the IT area in businesses is the adoption of mechanisms that can guarantee the efficiency of project management. This article describes how the implementation of a Project Management Office (PMO) can help organizations to reach greater efficiency and efficacy in the execution and project control of the IT/IS function. We undertook an ample review of pertinent literature, identifying different types of Project Management offices and applied this literature to a case study of the adoption of a PMO as a support and management tool for f IT/SI in a Brazilian telecommunication service provider. The research helped to identify the critical success factors, as well as the benefits and difficulties associated with the practices of management control of IT/IS projects performed by a PMO