Open AccessLean Six Sigma in the logistics of the loading process of a paper mill
Author(s) -
Marina Linares,
Eliane da Silva Christo,
Kelly Alonso Costa
Publication year - 2019
Publication title -
exacta
Language(s) - English
Resource type - Journals
eISSN - 1983-9308
pISSN - 1678-5428
DOI - 10.5585/exactaep.v17n3.8520
Subject(s) - dmaic , six sigma , lean six sigma , business , notice , process management , design for six sigma , operations management , process (computing) , sustainability , mill , lean manufacturing , service (business) , cost reduction , quality management , total productive maintenance , manufacturing engineering , computer science , marketing , engineering , production (economics) , biology , mechanical engineering , ecology , macroeconomics , political science , economics , law , operating system
Customers are each day more demanding with costs reduction, sustainability, quality improvement and shorter lead times. Since logistics operation is involved in every step of the chain, it becomes an important asset for companies to win market share. Seeking to attend the organizations and customers’ needs, Lean Six Sigma methodology could bring benefits to logistics services. Aiming to study those benefits, this article presents a case study about the interaction between the LSS and the loading process in a paper mill located in Brazil. The site had already adopted the DMAIC method in the manufacturing areas, but not in the service ones, which made it easier the implementation, guaranteeing the support and involvement of management. In the end of the study, it was possible to notice several benefits in implementing the LSS, as reduction of 32% of cycle time and 43% of performance improvement.