Designing MFA for Humans

This article describes how to deploy a thoughtful, consumer-friendly multi-factor authentication (MFA) program that will allow the IAM practitioner to successfully deliver on both the security and usability needs of their authentication systems. The approach is based on a framework of six pillars: determining the viability of different forms of MFA, allowing a multimodal rollout of MFA options, encouraging adoption, supporting MFA across all services and access channels, designing support processes, and creating a trusted environment where MFA can offer additional security to both the consumer and the company.