Open AccessAn Examination between the Relationship of Conflict Management Styles and Employees’ Satisfaction with Supervision
Author(s) -
Kim Lian Lee
Publication year - 2009
Publication title -
international journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 1833-8119
pISSN - 1833-3850
DOI - 10.5539/ijbm.v3n9p11
Subject(s) - psychology , management styles , job satisfaction , service (business) , social psychology , conflict management , style (visual arts) , manufacturing , applied psychology , business , marketing , public relations , political science , archaeology , law , history
This study examined the relationships between conflict handling styles and subordinates’ satisfaction with supervision. Data from 139 respondents from major industries in Malaysia including service, manufacturing, mining and construction demonstrated that subordinates were more satisfied with their superiors’ supervision through their exercise of integrating, compromising, and obliging styles. On the other hand, subordinates who perceived their superiors as primarily utilizing dominating and avoiding style viewed them as incompetent in supervision and thus lowering their level of job satisfaction