Open AccessWhat Determines Student Satisfaction in an E-learning Environment? A Comprehensive Literature Review of Key Success Factors
Author(s) -
Phillip C. James
Publication year - 2021
Publication title -
higher education studies
Language(s) - English
Resource type - Journals
eISSN - 1925-475X
pISSN - 1925-4741
DOI - 10.5539/hes.v11n3p1
Subject(s) - psychology , maturity (psychological) , interpersonal communication , critical success factor , key (lock) , knowledge management , medical education , computer science , social psychology , developmental psychology , medicine , computer security
COVID-19 has significantly changed the teaching-learning process and it may indeed be a permanent change. Schools, colleges and universities have had to switch to remote/e-learning in an attempt to continue their operations during the pandemic. Institutions have struggled to identify the key success factors necessary for effective e-learning. While there have been some studies that have identified a few key factors, there has not been a comprehensive review of the key success factors for effective e-learning. This paper fills that gap by presenting a detailed examination of the critical success factors required for effective e-learning. The results show that success in e-learning is a complex combination of key factors such as institutional/administrative support, systems configuration and technical design, the level of computer skills among learners, learners’ interpersonal behavior, e-learning readiness, learner motivation, computer anxiety, self-efficacy, instructors’ characteristics, environmental factors and the demand it imposes on learners of varying age and cognitive maturity.