Open AccessAnalysis of Service Quality for CPNS Basic Training Providers (LatSar) at BPSDM Jambi Province in 2019
Author(s) -
Musfarita Affiani
Publication year - 2020
Publication title -
jurnal prajaiswara
Language(s) - English
Resource type - Journals
eISSN - 2809-6991
pISSN - 2722-6352
DOI - 10.55351/prajaiswara.v1i2.12
Subject(s) - servqual , empathy , reliability (semiconductor) , service quality , quality assurance , quality (philosophy) , service (business) , training (meteorology) , gap analysis (conservation) , psychology , business , medical education , knowledge management , applied psychology , computer science , marketing , medicine , social psychology , biodiversity , power (physics) , philosophy , physics , ecology , epistemology , quantum mechanics , meteorology , biology
The background of the research is ineffectiveness of a training that resulted in the low satisfaction of the training participants. Service quality including reliability, responsiveness, assurance, empathy and tangibility. Efforts to improve service quality can be improved through service provision by referring to the dimensions of reliability, responsiveness, assurance, empathy and tangible, where assurance and empathy can be used as efforts to improve the quality of services that are more optimal Finance. The aim of the research is to analyze level of training management servqual. The analysis used is servqual analysis. The analysis of servqual on the management of the training showed that there was a significance gap between the trainee’s expectation with the training managements.