An Investigation Of The Influence Of Leadership And Processes On Basic Performance Results Using A Decision Model Based On Efqm | Zendy

Ahmet Talat İnan | Zendy; Adile Yesim Yayla | Zendy; Emine Ceryan | Zendy; Tugay Sisman | Zendy; Aytaç Yıldız | Zendy

Open Access

An Investigation Of The Influence Of Leadership And Processes On Basic Performance Results Using A Decision Model Based On Efqm

Author(s) -

Ahmet Talat İnan,

Adile Yesim Yayla,

Emine Ceryan,

Tugay Sisman,

Aytaç Yıldız

Publication year - 2013

Publication title -

sakarya university journal of science

Language(s) - English

Resource type - Journals

eISSN - 2147-835X

pISSN - 1301-4048

DOI - 10.5505/saufbe.2013.19970

Subject(s) - process management , psychology , computer science , management science , business , engineering

EFQM Excellence Model is a quality approach that companies benefit in achieving success. EFQM Excellence Model is an assessment tool helping to determine what is competence and missing aspects in achieving excellence.In this study, based on the EFQM Excellence Model, the influence of basic performance results caused by leadership and processes variables in this model of a firm engaged in maintenance and repair services due to a large-scale company. In this work, a survey was conducted that covering the company's employees and managers. The data obtained from this survey was utilized by using SPSS16.0 statistics software in respect of factor analysis, reliability analysis, correlation and regression analysis. The relation between variables was evaluated taking into account the resuşts of analysis

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