Open AccessAn Investigation Of The Influence Of Leadership And Processes On Basic Performance Results Using A Decision Model Based On Efqm
Author(s) -
Ahmet Talat İnan,
Adile Yesim Yayla,
Emine Ceryan,
Tugay Sisman,
Aytaç Yıldız
Publication year - 2013
Publication title -
sakarya üniversitesi fen bilimleri enstitüsü dergisi/sakarya üniversitesi fen bilimleri enstitüsü dergisi
Language(s) - English
Resource type - Journals
eISSN - 2147-835X
pISSN - 1301-4048
DOI - 10.5505/saufbe.2013.19970
Subject(s) - process management , psychology , computer science , management science , business , engineering
EFQM Excellence Model is a quality approach that companies benefit in achieving success. EFQM Excellence Model is an assessment tool helping to determine what is competence and missing aspects in achieving excellence.In this study, based on the EFQM Excellence Model, the influence of basic performance results caused by leadership and processes variables in this model of a firm engaged in maintenance and repair services due to a large-scale company. In this work, a survey was conducted that covering the company's employees and managers. The data obtained from this survey was utilized by using SPSS16.0 statistics software in respect of factor analysis, reliability analysis, correlation and regression analysis. The relation between variables was evaluated taking into account the resuşts of analysis