Open AccessMeasurement of service quality in public transportation: definition of performance measurement system in service quality
Author(s) -
Gökhan Üvenç,
Sinem Kulluk
Publication year - 2020
Publication title -
mühendislik bilimleri dergisi/mühendislik bilimleri dergisi
Language(s) - English
Resource type - Journals
eISSN - 2147-5881
pISSN - 1300-7009
DOI - 10.5505/pajes.2020.75032
Subject(s) - quality (philosophy) , service quality , service (business) , business , public transport , quality of service , computer science , performance measurement , transport engineering , process management , telecommunications , marketing , engineering , philosophy , epistemology