Open AccessSTUDY SILENT CUSTOMERS IN IMPROVING SERVICE QUALITY OF THE NAGPUR CITY HOTELS
Author(s) -
Mrs.Pradnya T Tembhurnikar
Publication year - 2022
Publication title -
indian scientific journal of research in engineering and management
Language(s) - English
Resource type - Journals
ISSN - 2582-3930
DOI - 10.55041/ijsrem12854
Subject(s) - marketing , business , service quality , perspective (graphical) , metaphor , customer advocacy , quality (philosophy) , customer retention , customer service , service (business) , relationship marketing , advertising , marketing management , computer science , linguistics , philosophy , epistemology , artificial intelligence