Open AccessPublic Relations Principles for the Digital Communication in a Local Crisis
Author(s) -
Antonela Zora Rezo,
Matilda Kolić Stanić,
Marijana Togonal
Publication year - 2021
Publication title -
proceedings of the entrenova - enterprise research innovation conference
Language(s) - English
Resource type - Journals
eISSN - 2706-4735
pISSN - 1849-7950
DOI - 10.54820/euxg7226
Subject(s) - license , crisis communication , public relations , work (physics) , mediation , political science , attribution , digital media , key (lock) , publics , computer science , law , psychology , computer security , social psychology , engineering , mechanical engineering , politics
In dealing with the crisis, all institutions must react and urgently solve the problem, but a special challenge is to communicate with key publics, especially those publics that have suffered damage., What is imperative for public relations is fast and two-way communication. That is why digital platforms are indispensable in crisis communication because they enable almost simultaneous reaction and enable institutions to communicate directly with the affected public, without the mediation of information media. This paper aims to analyse the crisis communication of the City of Slavonski Brod through its official website and Facebook page during water pollution in March and April 2018. The analysis was performed by methods of qualitative content analysis and a case study analysis. During the environmental incident, the City of Slavonski Brod did not communicate following the PR principles of crisis communication nor took advantage of digital communication.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.