Open AccessHuman-Computer User Interface Design for Semiliterate and Illiterate Users
Author(s) -
Sarah Chaudhry,
AbdulHafeez Muhammad,
Asghar Ali Shah,
Fakhra Batoo
Publication year - 2021
Publication title -
lahore garrison university research journal of computer science and information technology
Language(s) - English
Resource type - Journals
eISSN - 2521-0122
pISSN - 2519-7991
DOI - 10.54692/lgurjcsit.2021.0504254
Subject(s) - usability , personalization , computer science , user interface , human–computer interaction , user experience design , set (abstract data type) , population , design for all , user centered design , world wide web , multimedia , universal design , demography , sociology , programming language , operating system
Information and Communication Technology (ICT) has revolutionized the lives of the people. The technology is embedded in daily life of literate or semiliterate/illiterate users. However, the user interface (UI) requirements for semiliterate/illiterate users are different from that of an educated person. The researchers of Human Computer Interaction for Development (HCI4D) face challenges to improve the usability of a UI for the semiliterate users. Therefore, a Systematic Literature Review (SLR) is conducted to provide a set of design factors and guidelines for UI development of semiliterate users. The study is based on extensive research gathered from literature to understand the user-centered design (UCD) approach, enhancing user experience (UX) for semiliterate users. This study analyses fifty two research articles that are published during 2010-2020. The findings shed light on the systematization of UI design guidelines for semiliterate/illiterate users. These guidelines can help in taking advantage of ICT during the COVID-19 pandemic. The analysis shows that seventeen main design factors are indispensable for designing UI of semiliterate users. The most suggested design factors include localization and graphics, which should be incorporated in UI for the target population. Moreover, the lag in the design factors as personalization and consistency open a road for future research.