Critical success factors for e-learning at university level: A case study from Da Nang University of Technology and Education (UTE-DN)

E-learning has become a trend in university education around the world. Also, the EMVITET Erasmus+ project in developing Education 4.0 has focused on developing e-learning. This study investigates the effect of critical success factors (CSFs) on e-learning at Da Nang University of Technology and Education (UTE-DN), a member of The University of Danang. Five categories were firstly identified via the literature and a questionnaire using the Likert scale was then carried out to evaluate the importance of each factor from students’ perspective. Analytical results indicated 20 CSFs that influence the success of e-learning. Internet quality, self-efficacy, content quality of the lectures, enthusiasm while teaching, and accessible and up-to-date learning materials are the top five influential factors that impact e-learning success. This study, thus, supports leaders and teachers at UTE-DN in making decisions and strategies about e-learning.