Open AccessThe Effectiveness of I-AM Human Resources Information System Application at PT Pertamina (Persero)
Author(s) -
Riska Wegig Pratitis,
Hesti Maheswari
Publication year - 2021
Language(s) - English
Resource type - Journals
ISSN - 2808-9820
DOI - 10.54595/jmeb.v1i1.17
Subject(s) - human resource management system , human resources , human resource management , business , information system , dimension (graph theory) , software deployment , service (business) , quality (philosophy) , process (computing) , knowledge management , service quality , operations management , process management , resource (disambiguation) , marketing , computer science , engineering , management , computer network , philosophy , mathematics , epistemology , pure mathematics , electrical engineering , economics , operating system
This study discusses the effectiveness of implementation of Human Resource Information System (HRIS) I-AM application in improving the quality of employee service at PT Pertamina (Persero). Although this I-AM application helps employees, most of them are reluctant to use it. Therefore, this research intends to evaluate the effectiveness of the I-AM HRIS implementation by using the Delone model, McLean Information System Success model, and Quality Function Deployment analysis. Fifty employees are selected by performing convenience sampling techniques . The result shows that there are four indicators in the dimension of system quality which did not fulfil the employees’ desire. Out of four indicators which failed to fulfill the employees’ desire, The speed of administration process as well as the ease of the human resource administration process are among the highest technical importance rating and relative weight which literally means high-interest rate and should be redesigned to improve employee service through I-AM HRIS.