Open AccessEFFECT OF SUPERVISION AND QUALITY OF SERVICE ON EMPLOYEE WORK PRODUCTIVITY AT THE HARBORMASTER AND PORT AUTHORITY OFFICE CLASS III KIJANG
Author(s) -
Abd. Rachman,
Inggerit Paradila Putri,
Indrayani Indrayani,
Ngaliman Ngaliman
Publication year - 2022
Publication title -
international journal of educational review, law and social sciences
Language(s) - English
Resource type - Journals
ISSN - 2808-487X
DOI - 10.54443/ijerlas.v2i1.143
Subject(s) - productivity , test (biology) , quality (philosophy) , service (business) , port (circuit theory) , service quality , work (physics) , operations management , value (mathematics) , data collection , business , statistics , psychology , mathematics , engineering , marketing , economics , physics , mechanical engineering , paleontology , macroeconomics , quantum mechanics , electrical engineering , biology
This study is intended to analyze the work productivity of employees at the Harbormaster and Port Authority Office Class III Kijang. By using the variables of supervision and service quality to analyze the effect on the employee's work productivity. The population in this study were employees at the Harbormaster and Port Authority Office Class III Kijang. The samples taken in this study were 30 respondents. Data collection was used by the questionnaire method, namely by providing a list of questions to the respondents. The results of this study indicate that supervision and service quality affect the work productivity of employees at the Harbormaster and Port Authority Office Class III Kijang where the R value is 0,683(68.3%). While the R-square coefficient = 0.467 so that the coefficient of determination (R2) = 46.7% can be calculated. For the partial test (t test) it was found that the supervision was accepted, with a significant value of 0.035 Ftable or 11.807 > 3.34 and Fsig level 0.000 < 0.05 then Ha accepted.