Open AccessKONSEP DAN TEKNIK MANAIEMEN MUTU TERPADU
Author(s) -
Saut Pruba
Publication year - 2017
Publication title -
jurnal manajemen dan bisnis
Language(s) - English
Resource type - Journals
eISSN - 2685-7294
pISSN - 1412-0593
DOI - 10.54367/jmb.v11i1.119
Subject(s) - total quality management , pareto chart , benchmarking , six sigma , product (mathematics) , process management , quality (philosophy) , quality management , operations management , computer science , manufacturing engineering , engineering , business , mathematics , pareto principle , marketing , lean manufacturing , management system , philosophy , geometry , epistemology
Quality is a term that has diflferent meanings to different people. Quality set out in this paper are the features and characteristics of the total of a product or service associated with its ability to satisï¬j the needs of the visible or disguised. The quality of the environment requires an establishment of TQM because quality can not be examined only in a product. In this paper also discussed the concept of the seven TQM: continuous improvement, Six Sigma, employee empowerment, benchmarking, just in time, the concept of Taguchi TQM techniques and knowledge. TQM is the seventh technique check sheet, scatter diagrams, cause-effect diagrams, Pareto charts, flow charts, histograms, and statistical process control.