Open AccessThe Impact of Reverse Logistics on Customer Loyalty in E-Commerce
Author(s) -
Sunil S. Saxena,
Satish Rupraoji Billewar
Publication year - 2019
Publication title -
journal of development research
Language(s) - English
Resource type - Journals
ISSN - 2229-7561
DOI - 10.54366/jdr.12.3.2019.25-32
Subject(s) - business , loyalty , e commerce , loyalty business model , marketing , reverse logistics , process management , commerce , computer science , supply chain , world wide web , service quality , service (business)