Open AccessPengembangan Instrumen Antecedent Gap ServQual
Author(s) -
Dewi Nusraningrum,
Osman Arofat,
Yuwono Sucipto Dwisilo
Publication year - 2014
Publication title -
jurnal manajemen transportasi dan logistik
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2442-3149
pISSN - 2355-472X
DOI - 10.54324/j.mtl.v1i1.6
Subject(s) - servqual , antecedent (behavioral psychology) , psychology , computer science , business , social psychology , marketing , service (business) , service quality