Open AccessDeveloping culturally competent and compassionate healthcare leaders: A European model
Author(s) -
Christiana Kouta,
Elena Rousou,
Vasiliou Marios,
Irena Papadopoulos
Publication year - 2019
Publication title -
journal of nursing education and practice
Language(s) - English
Resource type - Journals
eISSN - 1925-4059
pISSN - 1925-4040
DOI - 10.5430/jnep.v9n7p109
Subject(s) - compassion , health care , delphi method , cultural competence , nursing , competence (human resources) , delphi , focus group , cultural diversity , cultural humility , psychology , medicine , public relations , political science , sociology , pedagogy , social psychology , statistics , mathematics , computer science , anthropology , law , operating system
Objective: This paper aims to describe the development of a European model that refers for healthcare leadership. The model promotes the values of cultural competence and compassion.Methods: The development of this model is part of the IENE 4 EU funded project with participating countries: United Kingdom, Spain, Cyprus, Romania, Italy, Denmark, Turkey. Its development is based on a) a needs assessment survey among healthcare leaders in the partner countries (N = 199), b) two round Delphi study with 14 experts and c) a focus group with healthcare leaders after the development of the model.Results: The components of this model include the basic principles, values and skills that a health care leader should have as a role model and a coach of his/her staff in delivering compassionate and culturally competent care. This model was further used within the IENE 4 project, as a tool for creating learning tools, aiming to improve the quality of care within a cultural framework. Fourteen such learning tools were developed and piloted in all partner countries.Conclusions: Health care leaders need to guide, mentor and support their staff and collaborate among them and with patients and families, as to provide quality care within a safe, compassionate and culturally appropriate environment. This model highlights the key principles of culturally competent and compassionate health care leadership.