Open AccessA Gap Analysis of Customer Perceptions and Expectation of Service Quality amongst Mobile Telephony Companies in Ghana
Author(s) -
Albert Puni,
Abednego Feehi Okoe,
John B. Damnyag
Publication year - 2014
Publication title -
journal of management and strategy
Language(s) - English
Resource type - Journals
eISSN - 1923-3973
pISSN - 1923-3965
DOI - 10.5430/jms.v5n3p60
Subject(s) - service quality , servqual , telephony , mobile telephony , reliability (semiconductor) , business , quality (philosophy) , marketing , customer satisfaction , perception , quality of service , service (business) , telecommunications , computer science , psychology , mobile radio , power (physics) , philosophy , physics , epistemology , quantum mechanics , neuroscience