Open AccessSupply Chain Management and Its Effect on Health Care Service Quality: Quantitative Evidence from Jordanian Private Hospitals
Author(s) -
Raeeda Jamal Al-Saa'da,
Yara Khalid Abu Taleb,
Mais Elian Al Abdallat,
Rasmi Abd Alraheem Al-Mahasneh,
Nabil Awni Nimer,
Ghazi A. Al-Weshah
Publication year - 2013
Publication title -
journal of management and strategy
Language(s) - English
Resource type - Journals
eISSN - 1923-3973
pISSN - 1923-3965
DOI - 10.5430/jms.v4n2p42
Subject(s) - procurement , business , supply chain management , supply chain , quality (philosophy) , marketing , service delivery framework , service quality , health care , operations management , service (business) , economics , economic growth , philosophy , epistemology
The study aims to explore and measure the effect of supply chain management's dimensions (relationship with suppliers, compatibility, specifications and standards, delivery and after-sales service) on the quality of health services' dimensions (responsiveness, trust, and security) in private hospitals in Jordan from the perspective of procurement officers. The study also aims to clarify the differences between supply chain management and quality of health services due to some demographic variables such as (gender, age, education level, and years of experience in the field of supply). The study employs a quantitative design using a hypothesis testing approach to identify the effect of supply chain management dimensions on quality of health services. 315 questionnaires were distributed to male and female employees working in the departments of supply and procurement divided on (36) private hospital in Jordan, The study results show that there is a significant effect of supply chain management dimensions (the relationship with suppliers, specifications and standards, and delivery, after-sales service) on the quality of health services. On the other hand, the results also indicate that there are no differences between supply chain management and the quality of health services due to gender, qualification, age, or experience