Open AccessUsage of quality indicators in hospital nursing services in Brazil
Author(s) -
Carmen Silvia Gabriel,
Daniele Ramos,
Andrea Boldrini,
Silvana Silveira Kempfer,
Andréa Bernardes,
Fernanda Ludmila Rossi Rocha
Publication year - 2013
Publication title -
journal of hospital administration
Language(s) - English
Resource type - Journals
eISSN - 1927-7008
pISSN - 1927-6990
DOI - 10.5430/jha.v2n4p91
Subject(s) - nursing , quality (philosophy) , medicine , nursing care , human resources , service quality , service (business) , descriptive research , business , marketing , management , sociology , social science , philosophy , epistemology , economics
Quality indicators are tools to measure the quality of care. Objective: To identify the quality indicators adopted by nursing services of hospitals in the state of São Paulo, Brazil. Method: A cross-sectional, non-experimental, descriptive and quantitative approach, performed in seventeen teaching hospitals in the state of São Paulo, Brazil, using a questionnaire answered by the head of the Nursing Service. Results: Only 5.9% of hospital nursing services do not adopt indicators, showing concern for the quality of care. There is a preference for the adoption of care indicators. Conclusion: A culture of adoption and analysis of indicators exists in hospital nursing services and the indicators are related to classical nursing care processes, with less emphasis on the adoption of indicators related to human resource management and user satisfaction.