Staff perceptions of families in rural residential aged care | Zendy

Kaye Ervin | Zendy; Maddalena Cross | Zendy; Alison Koschel | Zendy

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Staff perceptions of families in rural residential aged care

Author(s) -

Kaye Ervin,

Maddalena Cross,

Alison Koschel

Publication year - 2012

Publication title -

journal of hospital administration

Language(s) - English

Resource type - Journals

eISSN - 1927-7008

pISSN - 1927-6990

DOI - 10.5430/jha.v2n1p59

Subject(s) - perception , nursing , family medicine , medicine , aged care , psychology , neuroscience

Abstract:

Objective – The aim of the project was to identify staff opinions of working with families rural in residential aged care.

Method – Staff from 3 aged care facilities completed and returned a questionnaire on their opinion about working with families and family participation in aged care settings.

Results – There was a 46.9% return rate, with 85% of staff reporting that families should be encouraged to participate in the care of their relatives. However, the findings also report 87% of staff perceived that family members were hostile without good reason and 76% report families were angry with aged care workers and undermined their treatment efforts.

Conclusions – Family participation in aged care settings is essential for provision of person-centred care practices. The current negative perceptions of families expressed by rural aged care staff requires further research or at a minimum the use of a tool to monitor organisations performance in relations with families.

Key Words

Aged care, Family participation, Person-centred care, Residential care, Staff/Family relationships

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