Open AccessThe Mediating Role of Customer Satisfaction among SERVQ and Loyalty in the Banking Sector
Author(s) -
Walid Droubi,
Nizar Raissi
Publication year - 2016
Publication title -
international journal of business administration
Language(s) - English
Resource type - Journals
eISSN - 1923-4015
pISSN - 1923-4007
DOI - 10.5430/ijba.v7n6p72
Subject(s) - customer satisfaction , service quality , business , marketing , exploratory factor analysis , loyalty business model , empathy , confirmatory factor analysis , loyalty , sample (material) , customer delight , customer retention , service (business) , psychology , social psychology , chemistry , chromatography