Open AccessThe Impact of Service Quality Delivery on Customer Satisfaction in the Banking Sector in Riyadh, Saudi Arabia
Author(s) -
Ghalib Sanjuq
Publication year - 2014
Publication title -
international journal of business administration
Language(s) - English
Resource type - Journals
eISSN - 1923-4015
pISSN - 1923-4007
DOI - 10.5430/ijba.v5n4p77
Subject(s) - customer satisfaction , business , servqual , service quality , marketing , reliability (semiconductor) , promotion (chess) , empathy , quality (philosophy) , customer retention , asset (computer security) , service (business) , psychology , computer science , power (physics) , philosophy , physics , computer security , epistemology , quantum mechanics , psychiatry , politics , political science , law