Open AccessLisch, R. (2014). Measuring Service Performance. Practical Research for better quality. Gower Publishing Ltd., England. ISBN 9781472411921 (e-book). 213 pp.
Author(s) -
M.V. Ivanova
Publication year - 2015
Publication title -
european journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.467
H-Index - 16
eISSN - 1314-0817
pISSN - 1994-7658
DOI - 10.54055/ejtr.v9i.173
Subject(s) - publishing , service quality , media studies , service (business) , quality (philosophy) , sociology , library science , political science , business , marketing , computer science , law , philosophy , epistemology