Open AccessImproving Service Effectiveness in the High-Class Hotels in Varna (Bulgaria)
Author(s) -
Georgina Lukanova
Publication year - 2013
Publication title -
european journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.467
H-Index - 16
eISSN - 1314-0817
pISSN - 1994-7658
DOI - 10.54055/ejtr.v6i1.123
Subject(s) - service (business) , service delivery framework , class (philosophy) , empirical research , service system , marketing , service quality , questionnaire , computer science , order (exchange) , business , service level objective , process management , operations management , service design , knowledge management , engineering , mathematics , statistics , artificial intelligence , finance