Open AccessThe importance of customer satisfaction and delight on loyalty in the tourism and hospitality industry
Author(s) -
Mi Ran Kim
Publication year - 2011
Publication title -
european journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.467
H-Index - 16
eISSN - 1314-0817
pISSN - 1994-7658
DOI - 10.54055/ejtr.v4i2.79
Subject(s) - loyalty , loyalty business model , marketing , customer satisfaction , tourism , context (archaeology) , hospitality industry , hospitality , psychology , advertising , structural equation modeling , test (biology) , business , customer delight , service quality , political science , geography , service (business) , mathematics , law , paleontology , statistics , archaeology , biology