Open AccessRelationships of ‘complicity’ between customers as an emotional service recovery strategy (applied to leisure and catering)
Author(s) -
Dominique Antonini
Publication year - 2009
Publication title -
european journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.467
H-Index - 16
eISSN - 1314-0817
pISSN - 1994-7658
DOI - 10.54055/ejtr.v2i2.38
Subject(s) - complicity , catering industry , business , service (business) , marketing , service recovery , advertising , psychology , public relations , service quality , political science , law