Open AccessSmart technologies in the Covid-19 crisis: Managing tourism flows and shaping visitors’ behaviour
Author(s) -
Mariapina Trunfio,
Cecilia Pasquinelli
Publication year - 2021
Publication title -
european journal of tourism research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.467
H-Index - 16
eISSN - 1314-0817
pISSN - 1994-7658
DOI - 10.54055/ejtr.v29i.2437
Subject(s) - tourism , crisis management , destinations , covid-19 , context (archaeology) , destination management , field (mathematics) , crisis communication , business , marketing , conceptual framework , knowledge management , political science , public relations , computer science , sociology , geography , social science , medicine , mathematics , pure mathematics , disease , archaeology , pathology , infectious disease (medical specialty) , law
This paper contributes to the academic debate on tourism destination development in the COVID-19 crisis, by investigating the role of smart technology tools for managing tourism flows and shaping visitors’ behaviours. Considering tourism in the COVID-19 crisis as an emerging stream of research, the paper assumes a continuity with the overtourism research (pre-COVID-19) and builds on the cross-fertilization between the advances in this field and the smart destination literature. Based on an explorative online news media analysis, the paper provides fresh knowledge on the role of smart technologies in destination management, by proposing the Smart Technology Matrix. This frames the smart-tech tools and provides the conceptual background for opening future paths of inquiry on smart tourism destinations in the Covid-19 context.