Open AccessMeaning of Waiting Experience and Principles of Service Design
Author(s) -
Ohkyun Kwon,
HyunYoung Kim,
Bomyeong Kim,
Jiin Lee,
Taehoon Ha,
Inseong Lee,
Jin-Woo Kim
Publication year - 2017
Publication title -
han'gug kontencheu haghoe nonmunji/hanguk kontencheu hakoe nonmunji
Language(s) - English
Resource type - Journals
eISSN - 2508-6723
pISSN - 1598-4877
DOI - 10.5392/jkca.2017.17.01.270
Subject(s) - feeling , order (exchange) , meaning (existential) , service (business) , predictability , customer experience , point (geometry) , customer satisfaction , service provider , marketing , business , computer science , psychology , social psychology , mathematics , statistics , geometry , finance , psychotherapist