Open AccessDevelopment of Management Performance Index Building BSC System <Balance Score Card> for Hotels
Author(s) -
tae-woong Chung
Publication year - 2008
Publication title -
the journal of the korea contents association
Language(s) - English
Resource type - Journals
eISSN - 2508-6723
pISSN - 1598-4877
DOI - 10.5392/jkca.2008.8.9.234
Subject(s) - balanced scorecard , business , marketing , index (typography) , performance indicator , service quality , service (business) , process management , performance management , hospitality industry , quality (philosophy) , operations management , computer science , engineering , tourism , philosophy , epistemology , world wide web , political science , law
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