Open AccessEffects of Service Quality Attributes on Customers' Satisfaction in the Door-to-Door Delivery Service and On-line Shopping Mall Context
Author(s) -
Hyun-Young Chung,
Ah-Rahm Ahn
Publication year - 2008
Publication title -
the journal of the korea contents association
Language(s) - English
Resource type - Journals
eISSN - 2508-6723
pISSN - 1598-4877
DOI - 10.5392/jkca.2008.8.7.174
Subject(s) - shopping mall , business , service quality , customer satisfaction , marketing , context (archaeology) , service (business) , quality (philosophy) , service delivery framework , advertising , empirical research , mathematics , paleontology , philosophy , epistemology , biology , statistics
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