Open AccessRelationship Between Service Quality Factors of Web Site, Customer Satisfaction and Behavioral Intention
Author(s) -
Qing-Hai Fan,
Wonkyum Kim
Publication year - 2008
Publication title -
han'gug kontencheu haghoe nonmunji/hanguk kontencheu hakoe nonmunji
Language(s) - English
Resource type - Journals
eISSN - 2508-6723
pISSN - 1598-4877
DOI - 10.5392/jkca.2008.8.10.180
Subject(s) - service quality , customer satisfaction , business , quality (philosophy) , marketing , psychology , service (business) , philosophy , epistemology