Open AccessRelationship Between Service Quality Factors of Web Site, Customer Satisfaction and Behavioral Intention
Author(s) -
Qing-Ji Fan,
WonKyum Kim
Publication year - 2008
Publication title -
the journal of the korea contents association
Language(s) - English
Resource type - Journals
eISSN - 2508-6723
pISSN - 1598-4877
DOI - 10.5392/jkca.2008.8.10.180
Subject(s) - service quality , customer satisfaction , business , quality (philosophy) , marketing , psychology , service (business) , philosophy , epistemology
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