Open AccessRelations on Market Orientation, Service Quality, Customer Satisfaction and Customer Loyalty in Hotel Restaurant
Author(s) -
Sung-In Song
Publication year - 2007
Publication title -
han'gug kontencheu haghoe nonmunji/hanguk kontencheu hakoe nonmunji
Language(s) - English
Resource type - Journals
eISSN - 2508-6723
pISSN - 1598-4877
DOI - 10.5392/jkca.2007.7.9.183
Subject(s) - business , marketing , customer satisfaction , loyalty business model , service quality , customer delight , customer advocacy , customer retention , advertising , loyalty , customer to customer , service (business)