Open AccessCustomer churn analysis in banking sector: Evidence from explainable machine learning models
Author(s) -
Hasraddin Guliyev,
Ferda Yerdelen Tatoğlu
Publication year - 2021
Publication title -
journal of applied microeconometrics
Language(s) - English
Resource type - Journals
ISSN - 2791-7401
DOI - 10.53753/jame.1.2.03
Subject(s) - interpretability , customer retention , computer science , customer intelligence , machine learning , sentiment analysis , customer relationship management , artificial intelligence , marketing , knowledge management , business , data science , service quality , service (business)