Open Accessevaluation of patient satisfaction in outpatient departments of selected eye care hospitals in the Hyderabad City, Telangana State
Author(s) -
Gadila Vakula Devi,
Anand Bhatt
Publication year - 2022
Publication title -
international journal of health sciences (ijhs) (en línea)
Language(s) - English
Resource type - Journals
eISSN - 2550-6978
pISSN - 2550-696X
DOI - 10.53730/ijhs.v6ns2.6020
Subject(s) - patient satisfaction , eye care , medicine , outpatient clinic , empathy , patient care , service (business) , health care , medical emergency , optometry , family medicine , nursing , business , marketing , psychiatry , economics , economic growth
The degree of agreement between a patient's expectations of optimal treatment and their evaluation of the actual care they got has been defined as the level of patient satisfaction. Medical service quality and cost-effectiveness, doctor conduct and attitude, the cost of services, hospital infrastructural facilities, physical comfort and psychological care, as well as empathy for clients' testimonies all go towards a patient's satisfaction with their healthcare facility experience. To determine how satisfied patients are with the out-patient department (OPD) services at five different eye care facilities in Hyderabad, Telangana, and the variables influencing patient satisfaction. To conduct the study, the out-patient department of LV Prasad Eye Institute: Banjara Hills, Vasavi Eye Care & Diabetic Center: Chandanagar, Aravind Eye Hospital & Institute: Mehdipatnam, Sri Madhavi Eye Care Hospital: Habsiguda, Dr. Agarwal Eye Hospital: Panjagutta in Hyderabad city, Telangana state was visited by researchers from 01.04.2021 to 30.06.2021. To choose patients for the out-patient section of the hospital, a systematic random technique was adopted.