Open AccessKano’s model for customer satisfaction analysis of a hospital
Author(s) -
F Santhoshkumar,
T. Jeyarajasekar,
S. A. Senthil Kumar
Publication year - 2022
Publication title -
international journal of health sciences (ijhs) (en línea)
Language(s) - English
Resource type - Journals
eISSN - 2550-6978
pISSN - 2550-696X
DOI - 10.53730/ijhs.v6ns1.7654
Subject(s) - disappointment , kano model , customer satisfaction , quality (philosophy) , service quality , value (mathematics) , marketing , product (mathematics) , psychology , service (business) , consumer satisfaction , business , social psychology , mathematics , statistics , philosophy , epistemology , geometry