Open Accessimpact of citizen trust on adoption of e-gov services in the Nellore City, Andhra Pradesh
Author(s) -
Kiran Estarla,
Pankaj Kumar
Publication year - 2022
Publication title -
international journal of health sciences (ijhs) (en línea)
Language(s) - English
Resource type - Journals
eISSN - 2550-6978
pISSN - 2550-696X
DOI - 10.53730/ijhs.v6ns1.4910
Subject(s) - government (linguistics) , globe , order (exchange) , business , quality (philosophy) , internet privacy , usability , public relations , marketing , psychology , political science , finance , computer science , philosophy , linguistics , epistemology , human–computer interaction , neuroscience
Taking a number or waiting in line is a thing of the past in public services, thanks to the proliferation of secure websites and mobile apps. More people throughout the globe are benefiting from e-government services, which have made their lives easier. People's willingness to use e-government services depends heavily on their level of awareness & trust in the system. In order to have a better understanding of the factors affecting trust in e-government services, empirical study is required. When it comes to e-government, Nellore residents have a lot of trust and this article’s studies show that trust affects their desire to utilize e-government services. In order to acquire information on several trust-related aspects, such as trust in government & technology, information quality & promises of privacy & security, we employed 150 questionnaires in total. Additionally, the TAM model’s two dimensions (“perceived usefulness and perceived ease-of-use”) are used to predict the likelihood of using e-government utility. According to the study’s findings, all of the factors included in the analysis were significant predictors of whether or not respondents intended to utilize e-government services. Despite this, confidence in e-government was predicted by all the hypothesized factors, except for privacy and security guarantee.