Open AccessInternal Service Recovery’s Influence on Frontline Service Employees’ Satisfaction and Loyalty
Author(s) -
Taeshik Gong
Publication year - 2015
Language(s) - English
Resource type - Journals
ISSN - 1598-7868
DOI - 10.53728/2765-6500.1386
Subject(s) - service (business) , service recovery , business , test (biology) , loyalty , harm , marketing , psychology , burnout , dysfunctional family , social psychology , service quality , paleontology , clinical psychology , psychotherapist , biology