Open AccessCustomer-Contact Employee Support and Service Recovery Efforts
Author(s) -
Younhee Moon
Publication year - 2018
Language(s) - English
Resource type - Journals
ISSN - 1598-7868
DOI - 10.53728/2765-6500.1318
Subject(s) - service recovery , business , customer advocacy , marketing , customer retention , service (business) , service level objective , social exchange theory , service provider , service delivery framework , service design , service quality , psychology , social psychology