Open AccessElectronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain.
Author(s) -
J. Ignacio Criado
Publication year - 2011
Publication title -
estado, gobierno, gestión pública
Language(s) - English
Resource type - Journals
eISSN - 0717-8980
pISSN - 0717-6759
DOI - 10.5354/0717-6759.2007.14147
Subject(s) - bureaucracy , transparency (behavior) , public sector , modernization theory , government (linguistics) , quality (philosophy) , new public management , business , public administration , public management , public relations , political science , philosophy , linguistics , epistemology , politics , law