z-logo
open-access-imgOpen Access
Theoretical research in key performance indicators measurement of logistics service providers
Author(s) -
Gerald Reiner,
Phuoc Van Nguyen
Publication year - 2018
Publication title -
international journal of management sciences and marketing
Language(s) - English
Resource type - Journals
ISSN - 2383-1332
DOI - 10.53384/ijsom.56323831359
Subject(s) - performance indicator , process management , computer science , context (archaeology) , service provider , process (computing) , key (lock) , performance measurement , service (business) , set (abstract data type) , business process , business , operations management , engineering , work in process , marketing , paleontology , biology , programming language , operating system , computer security
The output of a planning process is a set of assigned individual tasks to resources at a certain point in time. This paper focuses on the performance parameters and objectives that play a role in the planning process. In order to gain insight into the factors which play a role in designing new software systems for Logistical Service Providers (LSPs). Therefore, we study the area of Key Performance Indicators (KPI). Typically, KPIs are used in a post-ante context: to evaluate a company’s past performance. We reason that KPIs should be utilized in the planning phase as well. The paper describes the extended literature survey that we conducted and introduces a novel framework that captures the dynamics of competing KPIs by positioning them in the practical context of an LSP. This framework could be a valuable input into the design of a future generation of information systems capable of incorporating the business dynamics of today’s LSPs.

The content you want is available to Zendy users.

Already have an account? Click here to sign in.
Having issues? You can contact us here