Open AccessFAKTOR- FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT
Author(s) -
Winda Rika Lestari,
Ichsan Rizany,
Heri Setiawan
Publication year - 2021
Publication title -
bimiki: berkala ilmiah mahasiswa ilmu keperawatan/berkala ilmiah mahasiswa ilmu keperawatan indonesia
Language(s) - English
Resource type - Journals
eISSN - 2722-127X
pISSN - 2338-4700
DOI - 10.53345/bimiki.v9i1.174
Subject(s) - patient satisfaction , service quality , nursing , service (business) , quality (philosophy) , medicine , psychology , business , marketing , epistemology , philosophy
ABSTRACT
The low quality of service so that the level of patient satisfaction has not met the minimum service criteria, namely 95% which is influenced by several factors so that the degree of satisfaction is still low.Objective: to find out the factors that influence the satisfaction level of swamp patients in hospitalMethods: This study uses a literature review, from two electronic databases; Google Scholar and Garuda in the period 2010-2020 found ten literatures that match keywords.Results: The results of data synthesis in 10 journal articles 5 journal articles stated that the level of patient satisfaction was low due to ineffective communication, 4 journal articles stated that the level of satisfaction was low because of the quality of service, and 1 journal article stated that the level of patient satisfaction was low due to official scheduling.Discussion: Patient satisfaction with the quality of service provided by nursing personnel to clients while receiving hospital care, services, and nursing care received by patients is a form of professional service that can increase inpatient satisfaction and improve the quality of health services.
Keywords: Patient, Hospitalization, Satisfaction Level.