Open AccessAPLICACIÓN DEL MÉTODO SERVQUAL EN LOS SERVICIOS DE ALUMBRADO PÚBLICO DE ZAPOPAN, JALISCO
Author(s) -
Luis Joel Torres Arreola,
Ernesto Raúl González Ramírez
Publication year - 2003
Publication title -
revista eletrônica de ciência administrativa
Language(s) - Spanish
Resource type - Journals
ISSN - 1677-7387
DOI - 10.5329/recadm.20030201002
Subject(s) - humanities , political science , servqual , philosophy , business , service quality , service (business) , marketing