Open AccessGaps of Service Quality in Private Banks Customers Regarding SERVQUAL in Isfahan, Iran
Author(s) -
Mohammad Hosein Moshref Javadi,
Rohullah Balochianzadeh,
Mohammad Ali Nasirzadeh
Publication year - 2012
Publication title -
journal of sociological research
Language(s) - English
Resource type - Journals
ISSN - 1948-5468
DOI - 10.5296/jsr.v3i2.2177
Subject(s) - servqual , service quality , business , marketing , service (business) , quality (philosophy) , customer satisfaction , loyalty , loyalty business model , philosophy , epistemology