Open AccessThe Analysis of Service Quality on Building Permit on Soppeng Regency, Indonesia
Author(s) -
Alyas
Publication year - 2015
Publication title -
journal of public administration and governance
Language(s) - English
Resource type - Journals
ISSN - 2161-7104
DOI - 10.5296/jpag.v5i1.7315
Subject(s) - service (business) , documentation , quality (philosophy) , service quality , government (linguistics) , sample (material) , plan (archaeology) , data collection , business , order (exchange) , population , descriptive statistics , process (computing) , operations management , computer science , marketing , finance , engineering , statistics , mathematics , geography , philosophy , linguistics , chemistry , archaeology , sociology , operating system , epistemology , chromatography , programming language , demography
The study aims to find out service quality on building permit in Soppeng Regency. Population taken out for the study is community inhabiting Soppeng Regency, and the sample is taken out accidentally. Data collection methods applied are observation, questionnaire, interview and documentation. Data analysis technique applied is descriptive quantitative analysis, and the data is presented in form of table. The findings indicate that the service quality on building permit in Soppeng Regency is 67.25% or is categorized as fairly good based on the indicators of simplicity, on-time service, open, and indiscriminative deal to the community. However, based on the efficiency and economic service quality, it is still poor. There are still many people who are not served efficiently when service hours are not scheduled at the same time as office hours during the process of proposing plan to begin construction. Besides, the rate charged to the community in arranging building permit is high enough in addition to uneconomical. Therefore, in order to improve the service quality on building permit in Soppeng Regency, the local government has to provide dependable professional staffs who are able to serve those people in proposing building permit in simple, on-time, open, indiscriminative, efficient and economical.