Open AccessThe Effect of Perceived Service Quality on Customer Loyalty in Internet Service Providers in Jordan
Author(s) -
Bader Yousef Obeidat,
Rateb J. Sweis,
Diana Shawqi Zyod,
Ra’ed Masa’deh,
Muhammad Alshurideh
Publication year - 2012
Publication title -
journal of management research
Language(s) - English
Resource type - Journals
ISSN - 1941-899X
DOI - 10.5296/jmr.v4i4.2130
Subject(s) - service quality , business , service provider , loyalty business model , marketing , empathy , customer service assurance , reliability (semiconductor) , service (business) , loyalty , the internet , customer satisfaction , service level objective , advertising , customer retention , psychology , service design , computer science , social psychology , power (physics) , physics , quantum mechanics , world wide web