Open AccessThe Effectiveness of Academic Information System Utilization and Digital Literacy as the Efforts to Improve Students’ Service Quality
Author(s) -
Iswan Iswan,
Herwina Bahar,
Ismah Ismah,
S Lestari
Publication year - 2022
Publication title -
journal of education and training
Language(s) - English
Resource type - Journals
ISSN - 2330-9709
DOI - 10.5296/jet.v9i2.19529
Subject(s) - likert scale , test (biology) , information literacy , service quality , statistical analysis , path analysis (statistics) , descriptive statistics , mathematics education , service (business) , psychology , quality (philosophy) , medical education , academic year , literacy , scale (ratio) , pedagogy , mathematics , medicine , statistics , business , marketing , geography , biology , paleontology , developmental psychology , philosophy , epistemology , cartography
The aim of this research is to measure the effectiveness of Academic Information Sytem and Digital Literacy utilized to serve the students of Faculty Education Muhammadiyah University of Jakarta. This research applied quantitative descriptive method which involved 90 students as respondents selected randomly. In collecting the data, a-5 Likert-scale questionnaire measuring the influence of digital literacy, the effectiveness of academic information system and students’ attitudes toward service quality and satisfaction was used as the instrument in collecting the data. The data then being analyzed through t-test and path analysis. The results of the study proved that those two variables were correlated positively and significantly in which the statistical analysis of t-test resulted tcal>Ttable=2.77>1.98 and Pvalue 1.98 and 0.000 1.98, and 0.005<0.05.