Open AccessDetermining the Influence of the Reliability of Service Quality on Customer Satisfaction: The Case of Libyan E-Commerce Customers
Author(s) -
Hamed F. Hamed Omar,
Kamarudin Saadan,
Kamaruzziman Bin Seman
Publication year - 2015
Publication title -
international journal of learning and development
Language(s) - English
Resource type - Journals
ISSN - 2164-4063
DOI - 10.5296/ijld.v5i1.6649
Subject(s) - cronbach's alpha , reliability (semiconductor) , service quality , customer satisfaction , likert scale , marketing , dimension (graph theory) , quality (philosophy) , service (business) , scale (ratio) , e commerce , business , psychology , computer science , mathematics , developmental psychology , power (physics) , philosophy , physics , epistemology , quantum mechanics , world wide web , pure mathematics