Open AccessThe Determinants of Retail Pharmacists Retention With a Mediating Effect of Continuance Commitment
Author(s) -
Izzati Azmi,
Sharizan Sharkawi,
Nor Intan Adha
Publication year - 2019
Publication title -
international journal of human resource studies
Language(s) - English
Resource type - Journals
ISSN - 2162-3058
DOI - 10.5296/ijhrs.v9i3.14969
Subject(s) - salary , pharmacist , pharmacy , continuance , business , marketing , nursing , transformational leadership , family medicine , psychology , medical education , public relations , medicine , political science , social psychology , law
The turnover of employees is the most challenging issue facing by the organization. Retail pharmacy industry in Malaysia is also facing the same issue, especially for pharmacist position. According to the interview conducted with one of the biggest retail pharmacies in Malaysia, in 2018, 20% of their pharmacists resigned and reluctant to stay even they were offered with a higher salary or better benefits. A skilled and experienced pharmacist is very important in a pharmacy and any other health care center because they are dealing with a patient's health and safety. Newly graduate pharmacist might cause medication errors and increase the risk of patient’s safety. 155 pharmacists will be selected for this study. The sample for this study is the retail pharmacist who works in Negeri Sembilan and Pahang state. This research will focus to identify which factors (transformational leadership, job satisfaction, and procedural justice) have the most significant influences on a retail pharmacist's retention. In addition, this study will also investigate a mediating effect of continuance commitment towards the independent and dependent variables. The descriptive research design will be used as the structure of this research. This study will use the established instruments from the relevant research journal instead of developing own questions. The collected data and information from the respondents will be analyzed by using SPSS software.